Refunds
Digital products arrive the moment you pay. Here is how refunds work. Last updated 1 November 2026.
Instant delivery
Because a product is delivered in full as soon as you pay, a change of mind after delivery is not grounds for a refund.
When a refund applies
You were charged twice for the same product.
The product does not do what its page says, and support cannot put that right within seven days.
How to ask
Email hello@bluehour.example within 14 days of buying. Include your order email address and the product name. You will have an answer within two working days.
Marketplace and app store purchases
Products bought through a marketplace or an app store follow that store’s refund process. Start with the store, then email if you need a hand.