Help, without the wait.
Questions about a product, a download or a licence? Everything you need is on this page.
Send the order email address and the product name. Replies land within two working days.
After you buy
1
Check your inbox
Your receipt arrives straight after checkout. It carries your licence key and your access link.
2
Open the link signed in to Framer
Templates open as a copy in your workspace. Plugins, components and vectors install from their Marketplace page.
3
Follow the product’s guide
Each product comes with setup notes, so you can make it yours the same day.
Questions
I can’t find my receipt.
Search your inbox for the product name, then check spam. Still missing? Email the address above with your order email and it will be sent again.
Which licence comes with a product?
Each product page lists its licence. The Licence page explains what every licence allows.
Can I get a refund?
Digital products are delivered instantly, so refunds follow the terms on the Refunds page.
A link on the shelf goes somewhere unexpected.
Tell me which post you tapped and it will be fixed the same day.